Players who pre-ordered Capcom’s upcoming Resident Evil Requiem through Amazon are discovering the scariest part of the survival horror sequel might not even be in the game. Instead, many are fearful to check their email and discover their order has been canceled.
Resident Evil Requiem is out February 27 on consoles and PC. And like every other major video game release of the last decade, Requiem will come in a few different versions that players can pre-order ahead of time. One of these versions is a Deluxe Steelbook version of Resident Evil Requiem that comes with all digital goodies you expect, like skins and costumes, as well as a hardy steelbook cover and some extra lenticular cards. A lot of people wanted this version of the game, leading to it selling out quickly. So when Amazon reopened pre-orders for it, people took advantage of the opportunity. But now many are reporting that their order of this version has been canceled due to a lack of supply.
Checking the Resident Evil subreddit today, you’ll find plenty of posts from people sharing the horror that their Requiem pre-order has been canceled. It seems that many of these people ordered the Deluxe Steelbook edition of Resident Evil Requiem when Amazon recently opened up pre-orders again. But Amazon seems to have sold more than Capcom was able to provide, and emailed many customers that it had canceled and refunded their order because it was no longer “available from the supplier.”
Other people who checked their order discovered that their pre-ordered copy of the Deluxe Edition was still shipping to them, but was now not arriving until weeks after launch in March. Meanwhile, a new version of the game has popped up on Amazon. This “Amazon Exclusive Edition” comes with a poster and seems to be the company’s replacement for the now-unavailable Deluxe Edition. However, if you want to play the latest Resident Evil sequel at launch, don’t buy this new edition, as it also won’t be delivered until March. “First time pre-ordering from Amazon. Never again,” wrote one person who shared a screenshot of their copy of the Amazon Exclusive Edition that won’t show up until March 28, nearly a month after launch. Ouch.
Kotaku has reached out to Amazon and Capcom about the situation. But for now, if you want to play Resident Evil Requiem at launch, I’d buy a digital copy or avoid Amazon and shop somewhere else.