After a successful rebrand earlier this year, the mood around Overwatch has been far more positive recently. Speaking to GameSpot at BlizzCon, associate game director Alec Dawson attributed the recent success to ditching the fear of changing core systems–such as the introduction of a Perk system that fundamentally alters hero capabilities–embarking on a year-long narrative, and actively working to break player expectations.
“Being able to continue to surprise people is really important,” Dawson said. “We’ve heard a lot from players, like what they’re looking for in the game, their return to narrative, and also, more heroes. But at the same time, we’re going full-force to those things, but we also want to continue to say, ‘Okay, where else can we push? Where else can we actually innovate?’ We’re just excited to continue to surprise people, and the community’s been really receptive to everything we’ve been doing this year.”
“It’s really about not being fearful of our changes. We have this sense of, ‘Okay, we’re going to come in and actually expand what your idea of what Overwatch is.’ I think that actually, some of the things we’ve done in the past two years have been at the core of that. The Perk system, in particular, is a brand-new gameplay system for Overwatch, and it changed a lot about what heroes were capable of. We want to continue to push in those things, and look at Overwatch and say, ‘Hey, we’re going to continue to make the best competitive shooter, but we’re also going to do some things that are unexpected, and maybe even mess with the formula a little bit.'”
Keller added that Overwatch’s first narrative arc spanning an entire year–focusing on Vendetta and Doomfist’s power struggle for Talon–has also been a big draw for players, as they can’t wait to see how this storyline concludes. Combining massive mechanical shifts with heavy world-building story arcs appears to be a winning formula for the game, and Blizzard’s gamble to drop five new heroes at once earlier this year also helped ease player toxicity in Overwatch. More changes are on the horizon, including a big rework for two legacy heroes, Roadhog and Sombra.