Earlier this week, Twitch streamer and gamer Joshua Khane went viral with a post calling out Microsoft for deleting his account and OneDrive. Khane noted that Microsoft acknowledged that the account had been compromised, but it declined to help him recover “25 f***ing years of data, thousands of Euros [spent] on games” and his “son’s baby pictures.” Now, after a massive outcry, Xbox Support has changed course and reached out to Khane to help him regain access to his account.
In a message posted on X, a Microsoft representative apologized to Khane and stated that its team has “been working to restore access to your purchases and reached out with the next steps.”
While Khane acknowledged the reply, other users have come forward to state that they’ve received the same form statement from Microsoft in the past. And unlike Khane, the company apparently didn’t respond to their requests about restoring their accounts.
Microsoft was already suffering a public relations beating this month after another round of mass layoffs in the gaming division that affected 1,600 workers, with more to follow. The planned cuts will affect roughly 20% of Microsoft’s Xbox workforce. Two of Microsoft’s studios, Double Fine and Compulsion Games, are going independent as a result of the cutbacks. Ninja Theory and Undead Labs are being sold to new buyers, while the fate of Arkane remains up in the air.
Senator Bernie Sanders slammed Microsoft for the layoffs in the wake of the company posting $100 billion in profit in 2025. He also called the company out for its plans to hike the price of Xbox consoles again later this summer.